Automotive Quality Control Technician - Dealership

Dick Huvaere's Richmond Chrysler Dodge Jeep RAM is always looking for bright, energetic individuals with a drive and passion for customer service.

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Job Summary
The Quality Control Technician is responsible for ensuring the highest quality of repair work in the service department by performing comprehensive final inspections and road tests. The primary role is to verify that all repairs have been completed properly and customer concerns have been addressed thoroughly. The secondary role involves assisting service technicians with the diagnosis of difficult-to-reproduce, intermittent issues and conducting road tests with customers to better understand and confirm their concerns. This position is a critical link between the service technicians and the customer, ensuring vehicles meet both dealership standards and customer expectations before delivery.

Key Responsibilities
Primary Duties: Repair Verification

• Perform final inspections: Visually and mechanically inspect vehicles after service completion to ensure all work listed on the repair order has been performed correctly and completely.
• Conduct comprehensive road tests: Drive vehicles under various conditions (city, highway, stop-and-go traffic) to evaluate vehicle performance, handling, and the effectiveness of completed repairs.
• Document findings on repair orders: Record all inspection and road test results clearly and accurately on the repair order, including confirmation that all customer concerns have been resolved.
• Collaborate with technicians: Return vehicles to the appropriate technician with detailed notes if further adjustments or corrections are needed.
• Maintain quality standards: Adhere to all dealership and manufacturer quality control standards and procedures.

Secondary Duties: Diagnostic Assistance

• Assist with intermittent concerns: Perform multiple or extended road tests to assist service technicians in diagnosing customer concerns that are not easily reproducible.
• Road test with customers: Ride along with customers to experience and verify their concerns, helping to accurately pinpoint the specific issue and ensure customer satisfaction.
• Provide detailed feedback: Communicate specific findings from diagnostic road tests to the service technician, including driving conditions, speeds, and other variables that trigger the intermittent issue.

• At all times will be required to adhere to all company policies, procedures and safety codes.
  
  Benefits (available for full-time positions)

• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee Discount
• Paid Time Off
• Life Insurance & Short Term Disability
• 401(k) & Matching