Service Warranty/BDC Associate

Richmond, MI

Full Time

Experienced

Dick Huvaere's Richmond Chrysler Dodge Jeep RAM is always looking for bright, energetic individuals with a drive and passion for customer service.

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Service Warranty/BDC Associate Duties Include:

Submit warranty claims to third party warranty companies and follow-up daily on items needed to complete
Liason with technicians to get proper documentation and information to third party processor
Answering incoming service calls and addressing service customers' questions professionally and courteously
Make daily follow up calls to customers to ensure customer satisfaction, verify customer email address and receipt of customer surveys
Scheduling appointments
Daily cashiering and miscellaneous administrative duties as required

Requirements:

Excellent communication, computer and phone skills
Must be able to work closing hours and Saturday when needed
Proficient in Microsoft Word and Excel
Ability to work well with others in a team environment and ability to multi-task in a fast paced work environment
One to two years of customer service experience, dealership experience preferred.

Job Type: Full-time

Benefits:

Schedule:

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